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iPad Troubleshooting & Repair Q&A - Revised December 7, 2011

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How can I start to troubleshoot any problem with my iPad?

If you haven't already done so, you may wish to start by reviewing EveryiPad.com's iPad Troubleshooting & Repair Q&A in its entirety to see if the particular problem is addressed directly.

If your precise problem isn't covered by the Q&A, Apple's own iPad support site is excellent to begin troubleshooting. The manual for your specific iPad also is well worth reviewing. Apple's general recommendations for essentially all problems are to recharge, restart and reset, update and restore the iPad in that order. Those steps resolve most problems.

Also see: How do I reboot or restart a "frozen" or "hung" iPad? How do I reboot or restart a "frozen" or "hung" app or otherwise "force quit" an app?

How do I fix my iPad if it will not turn on, turn off, or wake up?

If your iPad will not turn on or wake up, the battery is probably out of power and needs to be recharged. Try charging the iPad for at least 10-20 minutes and see if it springs to life. If it is still out of commission after even an hour or so, you will need to try restarting, resetting, updating and restoring the device in that order as Apple recommends. If it still won't turn on, you may have a hardware problem. It is most likely a dead or weak battery, but it could be a display problem or another issue.

If your iPad will not turn off, you will need to try resetting it or force quitting a misbehaving app. If that won't work, or the iPad is unresponsive, let the battery drain until it runs out of power and then recharge it. This may solve the problem on its own or you may need to try restoring the device. Please note that restoring the iPad will erase all data. Be sure that you have recently backed up your iPad before restoring it.

Also see:

  • How do I replace the battery in the iPad?
  • How do I replace the glass cover, digitizer and display on the iPad?

How do I send in my iPad for service?

If you have read everything on EveryiPad.com and the Apple Support Site to try and solve the problem on your own, asked your friends for help, and contacted Apple technical support (assuming you still are within the support period), but are still unable to resolve the issue, your iPad may need service.

If the iPad is still covered by the one-year warranty, please refer to the Apple iPad Hardware Service Request page for more information on how to send your iPad to Apple for service and answers to commonly asked questions as well.

Particularly if your iPad is no longer under warranty (and often even if it is under warranty) or the problem is not covered by the warranty (accidental damage, for example), a third-party diagnosis and repair service is likely to be more affordable.

How do I fix my iPad if it won't connect to the Internet? 3G won't work? Wi-Fi won't work? It won't load a website?

Odds are good that the issue is not with the iPad itself, but rather an issue with the iPad settings or the network. Apple provides a helpful assistant to walkthrough common wireless networking problems that one may encounter with the iPad.

If none of Apple's suggestions solve the issue and you can't get your iPad to connect to the Internet at multiple locations, try the Apple recommended procedure for good measure one last time as well. If it still won't work -- which is unlikely -- the iPad could be physically damaged and require service.

Also see: How do I send in my iPad for service?


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